Any claims under this warranty must be made in writing and received at ID 224, by email to the following address: firstname.lastname@example.org, and within 30 days of discovery of the defect. This written notification must include the name and address of the Client, a detailed description of the defect, photos to support the claim, the date of installation, the date of the observation of the defect, the address where the product is installed, the name of the installer and the address of the retailer and a copy of the invoice.
ID 224 will have the right to inspect the structure and the product upon receipt of a warranty claim. Therefore, avoid any repairs before the inspection by ID 224. Any repairs or alterations to the product before the inspection could cancel the said warranty.
After inspection, if ID 224 determines that the warranty is applicable, ID 224, at its sole discretion and at its expense, will replace or repair the product, or refund any amount paid by the Client for the purchase of the SunLouvre Pergolas product, all within 180 days of receipt of the warranty claim. All labor charges generated by ID 224 must be paid by the Client after one your of the date of installation.
In case of replacement of the product, if the same product is no longer available, it will be replaced by a product with a value equivalent to that product being replaced at the time of the initial purchase.
This written warranty is considered as an official document and replaces all other warranties and conditions mentioned or given previously by ID 224 to the Client, whether written or oral. ID 224 will not be held responsible, in any case, for the replacement cost of another product and/or operating loss directly or indirectly. This warranty shall be governed by the law of the province of Québec, Canada.
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